Tricon Residential

The first month was the ONLY time I have been able to use this app. The app is stated to be the primary means of paying payments and/or requesting maintenance, but for months now it just constantly states it's undergoing maintenance and to try again later. Later never works nor does the retry button work. Uninstalling and reinstalling doesn't do anything either. I've had to jump through hoops and call a representative to figure out how to make a payment before. It's completely inconvenient!

The app features are easy to navigate through, however, the payment and payment method sections don't function properly. We are one of the new tenants that were acquired from Pathlight Management last month. And so far we couldn't make a payment. So, when are these technical issues gonna be resolved?

App is slow and unreliable. They charge a Smarthome fee each month, but the house is not a Smarthome. The thermostats do not support even a basic schedule. You can sometimes turn them on and off via the app. Sometimes, it will get stuck loading. My service will support streaming HD video without issues, so it is not my end. Sometimes it will say you changed the thermostat setting but in fact it did nothing. If they didn't extort money for Smarthome features, I could have bought real thermostats.

On boarding steps don't update to show completed once confirmed. The text field to enter checking account information is character locked to 12 digits. I have a rent reward credit card that can't be entered because of a programming oversight. I called and talked to an agent on our onboarding date (1/27) and was assured a support ticket was open to address the issue. I waited a few days,but the issue was still not resolved, and a good thing I did as the penny verification took 3 days to go thr

I really like Tricon but c'mon, this thing is BS. It rarely works properly and a mandatory $20 a month for it is a stupid rip off. At least upgrade it to a well, fully functioning feature if you're going to charge that much for it. It should honestly be included, but even more so for what it is and how poorly it operates!

The app doesn't work half the time. When I FINALLY get logged in after password resets & lots of frustration, it says there is no lease associated w/ this account- there is though! When I want to lock my front door, it says that it is already locked- it's not! I end up having to click unlock & then lock to get it to work. It's just a garbage app & most times I end up having to log in to the Tricon site to manage my "smart home", & the resident portal to pay my rent.

Cannot get this app to work. Our rental company changed to Tricon last month and I've not been able to find a way to pay them that works. Multiple downloads to reinstall and several emails to support for this app and it will not work. I've sent screenshots to support and they have no solution and just tell me that others are having the same problem. Today I get a legal letter that I have 3 days to pay before they take action to terminate our lease. This has been a terrible experience!

A horrible app that is slow to update. Just got switched over from pathlight. Completed on boarding, but still shows on boarding tasks. Payment options are not working. Long wait times for calling customer service with rude representatives. Would give zero stars if I could.

We had issues paying our rent. My husband called twice to ensure rent was received (by the due date). He was told to give it a day or two and call back. He also had proof of payment. By then, a 10% late fee was applied to our account. We called back and spoke to Andy, who was very rude and condescending, basically blaming us for their not receiving the rent, and refused to reverse the fee, even though he admitted that other customers had the same issue, insisting our bank was the issue.

I recommend there be an IT Technician on standby to manage the app after duty hours. Reason: Some payments are due over the weekend, and if the app is not functioning, it can put the tenant or future tenants in a bind. Other than that, nice app and the features are easily accessible.