Online Portal by AppFolio

Why can't I set a recurring payment based on day of the week instead of only by date? Being able to set a payment every 25th of the month or whatever is useless for spacing out payments. There should absolutely be a recurring payment option for ever week, two week, four weeks, etc. Most people get paid based on day of the week (every other Friday, etc) not based on date. It is very confusing and frustrating that the only option is a recurring date.

This is the worst app/website in the entire history of apps/websites. I work for a company that uses appfolio for our work orders and I'm trying to sign into my account and it keeps telling me I need to verify my email again. I AM NOT RECIEVING ANY EMAILS FROM APPFOLIO!!! I had this same problem when my owner was sending me the invite link to sign up for the service. My email is working fine, as I am getting emails from other people, but none from appfolio! I cant do my work if I can't get in!

High Fee is ridiculous! It is not industry standard. Your App is average. Basic, even. Mediocre at best. No other rental payment app has charged me more than 3.99 until kind of forced to use yours. Because Expirian does track rental payment with y'all for credit history. If not for that. I'd stick with a money Order. $1.25. If I have a separate fee to be paid, (say Rent and Late fee.) That's $2.50 (money order,) Or $20 to you. 😶 RentCafe, way better App, $3.99. 2 payments, Under $10.

It keeps saying my address information doesn't match their records after I tried to make my first rent payment, when I tried to send it it ends up kicking my money back into my bank account!!!!! I rather have an option to pay over phone because this is ridiculous and it happened 3 times even after they deactivated my account and reactivated it the same thing happens!!! UNACCEPTABLE!!!!

I have never written a review before, but needed to give this a one star. I have had this app a total of 2 days, I tried to pay a deposit fee with a savings account, my bad. the app showed I paid it with no means of trying to fix. I decided to try auto payment with my checking instead, and it charged my account TWICE! And guess what? Neither was reflected in my bank account. I just want to pay rent, but that's apparently too hard to manage for a payment app. Don't give me the info email, call

I use this app because I have to, not because I want to. It's buggy, and often has display glitches, but is ultimately functional. The biggest problem that needs to be fixed is the payment process. If you make a mistake in entering the payment parameters, there's no recourse, or way to cancel the payment. When you submit the payment, you should be presented with a confirmation screen that shows your payment parameters before proceeding to to actually submit the payment.

This app is frustrating! I paid my rent a week early this month, but apparently that wasn't a good thing. Being, a week later the app withdrew another rent payment for that month when it already confirmed the bill was paid. My account was frozen until the issue was addressed. Then there was an issue between my bank and property management company, I was reimbursed the rent payment the app withdrew by error, but now I have to pay for a NSF charge. Tenants aren't able to contact this company!

After 4 months of usage, the account stopped recognizing the 2 factor authentication codes, I was hoping there was another account recovery method like text or email. My landlord can't disable the 2 factor authentication in my profile, so I'm back to paying rent with paper checks. I tried reaching AppFolio customer support, but it's unexciting for tenants. The app has potential, but at the current state, it's garbage. Edit: Not fixed. Still can't login or recover and no customer support.

The app has worked well for submitting payments and maintenance requests. But as of the end of this month (July 2023) they will now be charging an additional fee for all forms of payment. Previously there would be a fee for using credit cards and debit cards but no fee for using an eCheck to pay rent. Now they are changing that policy to squeeze out even more money from renters. Just frustrated that every single online payment now comes with some sort of fee.

The payments system is a mess. It gives you no warning if you are setting up an automatic payment that is too late for a month. Nearly every time I've put information into it I've gotten some NSF insufficient funds problem because they can't handle bank account numbers correctly. No wonder landlords love it - they get to make a fortune off of fees!