SmartThings
Samsung Electronics Co., Ltd.About SmartThings
What's New
In order to provide you with better services, some features have been improved in the new version.
Ratings & Reviews
Review Summary
Overall, users generally dislike the SmartThings app, citing issues like its inefficiency in tracking Galaxy Tags, overly complicated and changing interfaces, poor remote control functionality for TVs, excessive battery consumption, and lack of intuitive support and compatibility with non-Samsung devices.
My galaxy tag 2s are never found with this. Search nearby never finds tags even when they are in my hand, and the ring tag button only works half the time, AFTER I turn my wifi off. This is not with one tag, but multiple, as well as my galaxy buds. The app is updated, Bluetooth settings have been checked, batteries charged in all devices. It is very frustrating to try and locate devices when they don't even ring properly. Please fix this! Why am I wasting money on tags that don't work properly?
Developer response:
Hey Brittany, this doesn't seem right. We want to take a closer look at this for you. Please send a note to https://www.samsung.com/us/support/contact/?model=SmartThings&app=SmartThings&modelCode=N0060019&topic=SYM0001083, so we can connect.
The latest update ruined the remote control feature. The pause, FF, rewind options are gone, so it's basically useless. Using the app to control the TV was so much better than the almost buttonless tiny remote that came with the TV, but now I'm forced to deal with that little remote. Please go back to the way the remote was in the app. Or at least add back the ability to do more than adjust the volume or change the channel.
Developer response:
Hi San Diego Linda, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://www.samsung.com/us/support/contact/?model=N0060019&app=smartthings We'll get you up and running.
Garbage app. Installed for a TV purchase. Love the TV hate the bloaty useless pre installed apps and lack of Google compatibility... same with this app. It is about as helpful as soggy toilet paper. More bloat and features you cannot use unless you have a Samsung garbage phone. Cannot use calibration feature which is the only thing I wanted. Pixel 9xl Pro and nope. Useful if you break or lose the garbage TV remote, if you can get through the bloated garbage. Good luck, Samsung is awful.
Developer response:
Hi Brian, we apologize for the trouble you are facing with the app. In order to further look into this issue, please write back to us at https://www.samsung.com/us/support/contact/?model=N0060019&app=smartthings if you have any questions. Thanks!
Can no longer access the app. Not sure if it's Android 15 related, but it says it can't open due to my phone being rooted, but my phone isn't rooted. Phone: Pixel 7 Pro Edit: Figured it out from a Samsung thread. I had the app BusyBox installed and uninstalling it fixed the problem. However.... Why/how did this app know that I had that app installed? It doesn't have permission to know what other apps I have. Kinda getting sus on whether this is malware or not.
Developer response:
Hey Aaron, We have not had this issue reported to us before, and we'd certainly like to work this through for you. Could you share the details at https://www.samsung.com/us/support/contact/?model=smartthings&app=SmartThings&modelCode=N0060019&topic=SYM0000639? And any relevant screenshots would be immensely valuable. Thank you.
What happened?! Over night my smart plugs and groups disappeared from Smart Things. No access at all. It's been a reliable and useful app but on January 7th, it dropped nearly all my stuff and settings. UPDATE: Turns out that the problem resided with the smart plug manufacturer. Most of us have - had - no idea that the links and routines loaded to Smart Things involve communication with the >manufacturer's servers<. Complaint wrongly placed.
Developer response:
Hi Peter, we apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at https://www.samsung.com/us/support/contact/?model=SmartThings&app=SmartThings&modelCode=N0060019&topic=SYM0001083
Using it with simple devices like the smart tag 2 trackers is fine. However, using it with complex devices like the bespoke jet bot ai combo is a painfully clumsy experience that I never want to repeat. it downloads modules on the fly forcing you to wait for them to install before you can access those features. then it won't allow multiple schedules or a spot cleaning map where you select the room you want instead selecting all rooms forcing you to deselect the ones you don't want.
Developer response:
Hi Gregory , we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support. Please go to https://www.samsung.com/us/support/contact/?model=N0060019&app=smartthings from there you can contact us? Thanks
I am so happy to find I can uninstall this battery draining app installed on my S23 Ultra by Samsung. It is always running in the background no matter how many times I have force stopped and disabled the app. I have never even used the app. I never linked any smart device to this App. I have no idea why it is suddenly active running in the background on my phone! Greatly reducing the battery life on my phone! I am so happy to be rid of it completely!
Developer response:
Hi Rochelle, Thanks for your feedback. Weβd like to know the details of the problem you mentioned. Please send the details or screenshot to https://www.samsung.com/us/support/contact/?model=N0060019&app=smartthings from there you can contact us? We'll pass it along to our development team and see if there is any way we can improve it.
The SmartTags themselves are great. I have 10 of them, but it's too hard to check battery levels. I have to open each one individually and click 3 layers deep in the settings before a battery level is displayed. SmartThings needs to have a "Battery Status" screen that displays the most recent status of all of the battery levels for all SmartTags on the account in a single display.
Developer response:
Hey Michael, thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better products.
This app is a dumpster fire. It doesn't work at all unless you set your system web browser to what it wants. If you deny it mic access it aggressively prompts for access any time you try to do anything even though it's perfectly functional without. I don't want or need Samsung listening through my phone, and I really don't need them dictating my default web browser.
Developer response:
Hey Nick, thanks for your feedback! We deeply respect your advice, and we will try to combine your feedback with our R&D, in order to provide better products.
hard to add new TVs. interface is not intuitive. (Edit) thanks for the response. I clicked the link and it goes to your standard support page. Not sure how to address my concern or this review directly. That's kind of the problem. May be clear to you, but it isn't clear to the average consumer.
Developer response:
Hi Brian, could you please share which features you find difficult to use? Please contact us at https://www.samsung.com/us/support/contact/?model=SmartThings&app=SmartThings&modelCode=N0060019&topic=SYM0001083