Max: Stream HBO, TV, & Movies
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About Max: Stream HBO, TV, & Movies
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What's New
Weβre back with bug fixes and performance improvements so you can keep on streaming to your heartβs content.
Reviews and Testimonials
Reviews Summary
People generally dislike the Max app due to its numerous technical issues such as long loading times, frequent crashes, inability to access shows, problems with ads, syncing difficulties, and cumbersome user experience.
I'm not sure why it always takes forever for this to load, I don't think it's an internet issue because this doesn't happen with any other streaming service, but it's quite frustrating. It takes about 10 minutes to start watching something on Max, and that's IF it loads at all. Not even the home screen loads correctly. Pretty disappointing.
Developer response:
Hi Ashley, let's make sure you can stream smoothly. To start, please give these steps a try: help.max.com/troubleshoot. An advocate would also be happy to reach out to you directly to help. If interested, fill out this form: help.max.com/AppReview and include your username - Ashley LaRue - where it asks for your Web Handle. Thanks. -Max Support
95% OF THE TIME NO CONNECTION. I have several movie, and TV streaming apps and this is this worse one I have ever dealt with. I'm constantly getting an error message and my shows will not play. I can go to another movie streaming app and I have no prombles watching whatever they have available so I know it's not my connection causing the issues, it's the MAX app itself.
Developer response:
Hi Trish, thanks for the review. It's really important to us that you have a positive experience while using Max. We'd like to learn more about what is happening and see what we can do to help. If interested, fill out this form: help.max.com/AppReview and include your username, Trish Maxwell, where it asks for your Web Handle. Thanks. -Max Support
It's still a terrible, buggy app. The previous version of hbo Max's app was laughable. Always crashed, was choppy & would lock up almost every single time. Now this new "max" app seems to be an extremely MINOR improvement. The app still locks up frequently, but you can get through a 30-minute show without wanting to implant your phone into your coffee table. It, however, still locks up frequently and crashes. It's very disappointing to be paying for an app that is this dysfunctional. π
Developer response:
Hi Nick, we're happy to help. We have some great troubleshooting steps here that should improve your experience: help.max.com/troubleshoot. If those don't work, please reach out to us at help.max.com for additional support. Thanks. -Max Support
It's infuriating that on top of a fee I have to see repetitive commercials. I wouldn't mind but there is no sleep timer so if I want to go back to scenes or episodes I've seen and need to rewind, I have to watch tons of commercials just to scroll and find the plane I want to watch. It adds so much time. I only watch a few shows if highly acclaimed and recommended by others. I never have the patience to try a new show or watch Standup and other stuff I can get on streaming channels without ads.
There's nothing wrong with the content, but I really hate the app. Whenever I close it to switch to another app or something, and then try to resume whatever I'm watching, I get a blank screen. I then have to close the app entirely, open it, and then go find the show to continue watching it. Lots of unnecessary steps that none of the other streaming platforms make me go through.
Developer response:
Hi Staci, we're happy to help. We have some great troubleshooting steps here that should improve your experience: itsh.bo/troubleshoot-mobile. You also may want to try restarting your network (modem and router) if you haven't yet. If those don't work, please reach out to us at help.max.com for additional support. - Max Support
The only button that works when watching a show or movie is the pause button. You can not rewind or fast forward. No turning on subtitles either. The show will just keep on playing so you better pay attention. You can use the slider all you like as well. It will move but the show will not acknowledge it. Nothing fixes it. I've already uninstalled and reinstalled multiple times. Not worth your money go somewhere else for shows.
Developer response:
Hi, we're happy to help. We have some troubleshooting steps here that should improve your experience streaming Max: https://help.max.com/us/Answer/Detail/000002519. You also may want to try restarting your network (modem and router) if you haven't yet. If those don't work, please reach out to us at help.max.com for additional support. Max Support
I pay full price and still experience ads from them... While it's for their service that's just annoying and off putting. I'm already on your service paying for no ads, if you're going to show me one for your company, I'm going to be even more pissed. App rarely works well, no good navigation for shows. Overall don't buy or use this. Pirate for free
Half of the anime shows/movies are completely unwatchable do to corrupted files and giving just a green screen. It makes me wonder, "just what am I paying for?" Since that was the allure which got me to shell out over $200.00! This is an unacceptable issue which needs to be fixed if the company expects to keep my money. Thus, only two stars until their content issue is fixed.
Developer response:
Hi Carl, thank you for taking the time to leave a review. We want to make sure that using Max is a great experience for you and an advocate would be happy to reach out to you directly to help. If interested, fill out this form: help.max.com/AppReview and include your username - Carl - where it asks for your Web Handle. Thanks. -Max Support
Love all the shows and the convenience of the app, but it does lag, freeze and shut down a bit. It's only for a short while, but the interruptions can be frustrating; otherwise, it's great. I also have to dock you a star for holding up Summer Camp Island final season. That was messed up and I miss watching it on Max. Final feedback, make more Adventure Time. Adult Finn, Jake, Marcy, Bubblegum and the rest of the crew. Distant Lands has a lot of potential and should have ran longer js.
I get ads, I do, but when an episode is supposed to be as free & you get a call & go back & suddenly you have a bunch of ads to watch, even though you didn't close it, that's ridiculous. Or, if you accidentally lose where you're at, you have to rewatch ads again, sometimes more than once, that's also ridiculous. I hate this app sometimes